The Nines Soap Works
Natural Handmade Soaps
 
 
 
 
 

     
Information
 

Ordering
PayPal will issue a receipt when you make payment. When we receive your order we will send you an email confirming details of the order, the total cost, arrangements for delivery, what happens if you should wish to cancel your order and our contact details. When we post your order we will send you an email to let you know that it’s on its way.

Prices
All our prices are accurate at the time of publication; we do however, reserve the right to alter our prices without prior notice should the cost of ingredients change. Our prices do not include postage costs. This is an additional cost, details of which are shown below.

Payment
Payment for items is through PayPal, a world leading internet payment service provider. When you place your order you will be directed to PayPal’s secure server where you can either use your own PayPal account or pay with your payment card as a PayPal guest. You do not have to have a PayPal account to pay for products. We never see your card/account details; these are protected by PayPal.

Postage Costs and Delivery Arrangements
We currently only deliver orders to UK addresses. As soon as we receive your order and payment we aim to post your parcel by the next working day. We use Royal Mail first class service which is a flat rate of £3.40.
Our overall aim is to have you receive your order within 7 working days. If you are concerned that your parcel has not arrived please contact us.

VAT
The Nines Soap Works is not registered to pay VAT so the only payment you will make is the cost of the soap and the postage costs.

Cancellations
Your right to cancel an order starts the moment you place your order and ends 14 days from the day you receive your goods. If you wish to cancel your order please let us know as soon as possible using the form on the Contact Us page. If you cancel before the parcel is sent out we will refund the full amount paid. If you cancel after the parcel has been dispatched you will be responsible for the cost of returning the items. Once the items have been returned in an unused condition a refund will be made. If the goods are returned part used, incomplete or damaged, we reserve the right to make a pro-rata reduction in the refund offered.

Damaged Goods
If your order arrives and it is damaged or does not fit the description of what you ordered then you are entitled to a full refund or exchange. As soon as we receive the items back we will refund all your payment and postage costs.

Our Returns Policy
If you are not entirely happy with the items you have chosen you are welcome to return them to us within 21 days. They need to be unused and unopened and you will be responsible for the postage costs of sending them back. Please pack them carefully so that they arrive back in a new condition. When we receive them back we will ask you if you would like an exchange or a refund. If you choose to have an exchange then a redelivery postage charge (£3.40) will apply. Refunds will be issued on the product only and not the postage costs. Our address for any returns is: The Nines Soap Works, 9 Rothley, Fatfield, Washington, Tyne and Wear, NE38 8SF

Product Variations
As all our soaps are handmade in small batches there may be slight differences in colour, texture and appearance.

Our contact details
You can contact us by email using the Contact Us page or you can call us on 07875599113 Monday to Friday 10am to 4pm.

Terms of use
Our services and products are provided subject to our terms and conditions and by using the website, you are agreeing to be bound by them. We reserve the right to make changes to our site, policies, and these terms at any time and at our sole discretion, therefore you should review our policies, terms, and conditions each time you visit the website. Your continued use of the website after we make any such changes constitutes your binding acceptance of those changes. If any of the terms or conditions herein shall be deemed invalid, void, or for any reason unenforceable, that term or condition shall be deemed severable and shall not affect the validity and enforceability of any remaining term or condition.

Privacy Policy
We take the protection of your personal data very seriously. We do not share your personal information i.e. your name, address, telephone number and email address, with third parties, except for the purposes of delivering your order. We use PayPal to collect payments for your orders so we never see or hold your financial details. PayPal have their own information and privacy policy, which you can read on their web site.

Copyright and Intellectual Property Rights
This website’s content, graphics, text, design, software and software codes are the sole property of The Nines Soap Works, as are all intellectual property rights. This website and our Terms and Conditions have been designed for use within the UK and under UK Law. These Terms and Conditions do not affect your statutory rights